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Responsive repairs

Who did we help?

Mrs Rock.

Complaint Follow leak from neighbouring property from bathroom affecting flat above, through hallway wall causing damage to floor and wall, rotten floor boards and blown plaster.

Problem with tiles and grouting and shower screen allowing water to penetrate through the wall into flat next-door causing plater to blow and flooring to rot.

What we did

Supervisor visited both properties to investigate what the cause was, found the problem with the grouting and shower screen, advised the leaseholder what needed repairing in their property.

We post inspected their property before repairing our damaged property.

The outcomes


Following inspection, we organised a programme of works with Mrs Rock to carry out repairs to her hallway.


We hacked off damaged plaster, removed skirting boards and floorboards, plastered the walls and fitted new skirting board and dado rail. We then decorated.


Mrs Rock was very happy with the works carried out, we even received a Christmas card thanking us for a good job done.

Services we employed

Responsive Repairs